Fromagerie L’Ancêtre strives to keep a sufficient quantity of the products offered on its website in stock. However, product availability is not guaranteed. Fromagerie L’Ancêtre is not responsible for any out-of-stock situations.
If Fromagerie L’Ancêtre is unable to deliver a product ordered on fromagerieancetre.com, the buyer will be notified by email or phone. In such cases, any amount charged to the buyer’s credit card for the unavailable product will be refunded as soon as possible.
The prices displayed on fromagerieancetre.com are the fixed retail prices. Applicable sales taxes are included in the displayed product prices. Applicable taxes are not included in the displayed shipping fees and are added at checkout.
All prices on fromagerieancetre.com are listed in Canadian dollars.
Fromagerie L’Ancêtre reserves the right to change product prices at any time and without notice.
Fromagerieancetre.com delivers to homes in Quebec and Ontario through GLS (remote regions excluded).
Orders are delivered within 24 to 48 hours following the confirmation email, from Monday to Wednesday, with a tracking number. Please note that delivery times may be longer during holidays, statutory holidays, periods of high order volume, or exceptional circumstances.
Delivery days are Tuesday to Friday. We recommend that someone be present at the delivery address to avoid prolonged exposure to heat. All our packages include insulated materials and ice packs to ensure freshness within the guaranteed timeframe.
Canadian Visa and Mastercard credit cards, as well as Visa Debit and Mastercard Debit, are accepted.
Fromagerie L’Ancêtre does not issue refunds, regardless of the reason for returning a product.
A product purchased through fromagerieancetre.com cannot be returned. If a product received is incorrect or damaged, please contact the boutique at 819-233-9157 ext. 330 or by email at comptoir@fromagerieancetre.com to report any issue related to delivery.
Regarding defective or unsuitable products, the only cases in which Fromagerie L’Ancêtre will accept an exchange or refund are when products are delivered in damaged packaging. You must contact comptoir@fromagerieancetre.com and provide proof of purchase along with evidence of the damaged packaging.
In the rare event that GLS is unable to complete the delivery of a package, Fromagerie L’Ancêtre will fully refund the order or reship it after verification with GLS.
No refund will be issued if the customer fails to retrieve the order within 24 to 48 hours following the shipping confirmation email, provided that the package was delivered to the correct address.
The fromagerieancetre.com website is operated by Fromagerie L’Ancêtre. The sales conditions above constitute a contract between the customer and Fromagerie L’Ancêtre. These conditions may be modified at any time by Fromagerie L’Ancêtre.
To ensure the freshness of our refrigerated products, certain remote or hard-to-access areas are excluded from our delivery zones.
We do not ship to any addresses with postal codes beginning with the following prefixes:
Quebec :
Ontario :
L0K, L0L, L9M, L4R
N9A, N9B, N9C, N9E, N9G, N8H, N9H, N9J, N9K, N8M, N8N, N8P, N0R, N8R, N8S, N8T, N8V, N9V, N8W, N8X, N8Y, N9Y
P0A, P1A, P2A, P3A, P5A, P6A, P7A, P9A, P1B, P2B, P3B, P6B, P7B, P0C, P1C, P3C, P6C, P7C, P0E, P3E, P5E, P7E, P0G, P3G, P7G, P0H, P0J, P0K, P7K, P0L, P3L, P7L, P0M, P0N, P2N, P3N, P4N, P5N, P8N, P9N, P0P, P3P, P4P, P0R, P4R, P0S, P0T, P8T, P0V, P0W, P0X, P0Y, P3Y
N0H, N0L
We collect certain personal information when you visit our website, make a purchase, or subscribe to our newsletter (such as your name, address, email, phone number, order history, language preferences, and browsing data). This information is used solely to process your orders, improve your experience, personalize our content, and ensure the proper functioning of our online store.
Your data may be shared with essential service providers (Stripe/PayPal, GLS, Mailchimp, Google Analytics, Meta Pixel, WooCommerce), but never sold. Data may be hosted in Canada, the United States, or elsewhere depending on the services used.
By using our site, you consent to these practices and may withdraw your consent at any time. You also have rights to access, correct, or request deletion of your information.
We use cookies to analyze navigation, personalize the experience, and improve advertising performance.
For any questions or concerns regarding personal data protection, please contact us at comptoir@fromagerieancetre.com (online store) or info@fromagerieancetre.com (marketing) to reach the responsible person.
Any future modifications to this policy will be posted with an updated revision date.
Legal address of the operator:
Fromagerie L’Ancêtre
1615 Boul. Port-Royal,
Bécancour (Québec) G9H 1X7
