{"id":9573,"date":"2020-05-04T12:06:31","date_gmt":"2020-05-04T12:06:31","guid":{"rendered":"https:\/\/fromagerieancetre.com\/conditions\/"},"modified":"2026-08-26T11:08:30","modified_gmt":"2026-08-26T15:08:30","slug":"conditions","status":"publish","type":"page","link":"https:\/\/fromagerieancetre.com\/en\/conditions\/","title":{"rendered":"Conditions"},"content":{"rendered":"

ONLINE SALES TERMS<\/h2>\n

PRODUCT AVAILABILITY<\/h3>\n

Fromagerie L\u2019Anc\u00eatre strives to keep a sufficient quantity of the products offered on its website in stock. However, product availability is not guaranteed. Fromagerie L\u2019Anc\u00eatre is not responsible for any out-of-stock situations.<\/p>\n

If Fromagerie L\u2019Anc\u00eatre is unable to deliver a product ordered on fromagerieancetre.com, the buyer will be notified by email or phone. In such cases, any amount charged to the buyer\u2019s credit card for the unavailable product will be refunded as soon as possible.<\/p>\n

PRICING POLICY<\/h3>\n

The prices displayed on fromagerieancetre.com are the fixed retail prices. Applicable sales taxes are included in the displayed product prices. Applicable taxes are not included in the displayed shipping fees and are added at checkout.<\/p>\n

All prices on fromagerieancetre.com are listed in Canadian dollars.
Fromagerie L\u2019Anc\u00eatre reserves the right to change product prices at any time and without notice.<\/p>\n

DELIVERY SERVICE<\/h3>\n

Fromagerieancetre.com delivers to homes in Quebec and Ontario through GLS (remote regions excluded).<\/p>\n

Orders are delivered within 24 to 48 hours following the confirmation email, from Monday to Wednesday, with a tracking number. Please note that delivery times may be longer during holidays, statutory holidays, periods of high order volume, or exceptional circumstances.<\/p>\n

Delivery days are Tuesday to Friday. We recommend that someone be present at the delivery address to avoid prolonged exposure to heat. All our packages include insulated materials and ice packs to ensure freshness within the guaranteed timeframe.<\/p>\n

PAYMENT METHODS<\/h3>\n

Canadian Visa and Mastercard credit cards, as well as Visa Debit and Mastercard Debit, are accepted.<\/p>\n

RETURN POLICY AND INCORRECT OR MISSING PRODUCTS<\/h3>\n

Fromagerie L\u2019Anc\u00eatre does not issue refunds, regardless of the reason for returning a product.<\/p>\n

A product purchased through fromagerieancetre.com cannot be returned. If a product received is incorrect or damaged, please contact the boutique at\u00a0819-233-9157 ext. 330\u00a0or by email at\u00a0comptoir@fromagerieancetre.com<\/a>\u00a0to report any issue related to delivery.<\/p>\n

Regarding defective or unsuitable products, the only cases in which Fromagerie L\u2019Anc\u00eatre will accept an exchange or refund are when products are delivered in damaged packaging. You must contact comptoir@fromagerieancetre.com<\/a>\u00a0and provide proof of purchase along with evidence of the damaged packaging.<\/p>\n

UNDELIVERED PACKAGES<\/h3>\n

In the rare event that GLS is unable to complete the delivery of a package, Fromagerie L\u2019Anc\u00eatre will fully refund the order or reship it after verification with GLS.<\/p>\n

No refund will be issued if the customer fails to retrieve the order within 24 to 48 hours following the shipping confirmation email, provided that the package was delivered to the correct address.<\/p>\n

The fromagerieancetre.com website is operated by Fromagerie L\u2019Anc\u00eatre. The sales conditions above constitute a contract between the customer and Fromagerie L\u2019Anc\u00eatre. These conditions may be modified at any time by Fromagerie L\u2019Anc\u00eatre.<\/p>\n

Regions Excluded from Delivery<\/strong><\/h3>\n

To ensure the freshness of our refrigerated products, certain remote or hard-to-access areas are excluded from our delivery zones.<\/p>\n

We do not ship to any addresses with postal codes beginning with the following prefixes:<\/p>\n

Quebec :<\/strong><\/p>\n